Recap July 15th, 2011

Service Documentation or Service Blueprint

Topics Covered

1. Introduction to services
2. Nature of Services
3. Service strategy
4. New service strategy

Value

• Value = ∑ Total Benefit / ∑ Total Cost
• Preferences of service can lead you to dismay

ARPU

• Average revenue per user

Theories

• Analysis is Paralysis
• Execution
• Theory of Constraint
• Not related to an individual situation
• Work within the constraints
• Dhoni e.g. from world cup having poor bowling attack
• Minimization of Risk
• Business Models - READ
• Javed Habib
• KKR